Order Fulfillment

Shipping & Delivery Policy

Last Updated: October 2026 • Bombay Falooda

1. Overview

This Shipping & Delivery Policy describes how Bombay Falooda (Operated by SAMIM SHAIKH) manages order fulfillment, packaging, and dispatch of fresh desserts, faloodas, and cold beverages ordered via our official website https://bombayfalooda.com.

2. Delivery Timeframes & Service Areas

Hyperlocal Food Delivery: Orders placed for home delivery are typically prepared fresh and delivered within 30 to 45 minutes from the time of order confirmation, subject to traffic and weather conditions.
Delivery Locations: We currently serve all major postal codes across Vadodara (Gujarat) within a 7–10 km delivery radius from our central counter outlets (including Rajmahal Road / Kirtistambh, Tandalja, and partner franchise counters).
Store Takeaway / Counter Pickup: Takeaway orders are ready for pickup at your selected store counter within 15 to 20 minutes after order confirmation.

3. Shipping Charges & Fees

Standard delivery fees are calculated transparently at checkout based on the distance between the fulfilling store counter and your delivery location.
Takeaway / self-pickup orders carry zero delivery charges.
All prices, taxes, and delivery fees are clearly displayed in INR (₹) before you complete the payment via our secure Cashfree payment gateway.

4. Order Tracking & Delivery Notifications

Once your payment is confirmed:

You will receive an instant digital receipt and order token number.
Live driver tracking links and dispatch notifications are sent via WhatsApp and SMS to your provided mobile number.
You can view live order status at any time by visiting https://bombayfalooda.com/orders.

5. Temperature-Controlled Packaging

Because faloodas, rabdi, and ice creams are temperature-sensitive, all delivery items are sealed in insulated, food-grade spill-proof containers to ensure they reach you fresh, cold, and ready to enjoy.