Official Policy

Privacy Policy

Last Updated: October 2, 2026 • Bombay Falooda

1. Overview

Bombay Falooda ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, WhatsApp notification services, and restaurant ordering platforms.

2. Information We Collect

We may collect the following information when you interact with our platform:

Contact Information: Phone number and name for login authentication (OTP) and order confirmation.
Delivery Information: Delivery address and GPS coordinates for delivery fulfillment and live order tracking.
Order History: Details of items purchased, bill totals, and payment status.

3. How We Use Your Information

Your information is used strictly to:

Deliver secure One-Time Passwords (OTP) for account login via WhatsApp / SMS.
Send real-time order updates, digital receipts, and live driver tracking links.
Coordinate food preparation and delivery dispatch at our franchise outlets.
We never sell or rent your personal data to third parties.

4. WhatsApp & Communication Services

By providing your mobile number during checkout or login, you consent to receive automated transactional messages (such as verification OTPs and order status receipts) powered by Meta WhatsApp Cloud API and secure communication gateways. You may opt out of promotional messages at any time.

5. Data Security

We implement industry-standard encryption, SSL/TLS protocols, and secure cloud databases to safeguard your personal data from unauthorized access or disclosure.