Cancellation & Refund Policy

1. Overview

At Bombay Falooda (Operated by SAMIM SHAIKH), we take immense pride in crafting the finest fresh faloodas, cold beverages, and artisanal desserts. This Cancellation & Refund Policy outlines the terms and procedures for order cancellations, replacements, and monetary refunds.

2. Order Cancellation

• Before Kitchen Preparation: You may cancel an online order within 5 minutes of placing it or before our counter team marks the order as "Accepted / Preparing". In such cases, 100% refund will be initiated immediately.
• After Food Preparation Begins: As faloodas, rabdi, and ice cream desserts are perishable food items prepared freshly upon order confirmation, orders cannot be cancelled once preparation or dispatch has begun.

3. Eligibility for Refunds or Replacements

We will happily replace your order or issue a full/partial refund in the following circumstances:

• You received an incorrect item or an item is missing from your delivered order.
• The order packaging was severely damaged or spilled during delivery transit.
• The order was cancelled by us due to unforeseen circumstances or ingredient unavailability.
• Online payment was debited from your bank account, but the order failed to confirm on the system.

Note: To request a refund or replacement for damaged/incorrect items, please reach out via phone or WhatsApp at +91 7861870884 with a photograph of the received package within 1 hour of delivery.

4. Refund Process & Timelines

Once your refund request is verified and approved by our support desk:

• Mode of Refund: Refunds will be credited back directly to the original payment source (Credit Card, Debit Card, Net Banking, UPI, or Wallet) processed securely through our authorized payment gateway partner (Cashfree Payments).
• Processing Timeline: Refunds are initiated within 24 to 48 hours of approval. The refunded amount typically reflects in your bank account or payment method within 5 to 7 business days, depending on your issuing bank's settlement cycle.

5. Business & Grievance Contact

For any billing inquiries, cancellation requests, or payment grievances, please contact our registered merchant desk directly: